Phone Credit for Refugees is committed to creating a work environment free of harassment and bullying, where everyone is treated with dignity and respect. This policy covers bullying and harassment of and by volunteers, refugees, donors, or other members of the Phone Credit for Refugees and Displaced People Facebook group. To read the policy, click here.


The purpose of our Code of Conduct is to provide volunteers with clear guidelines as to their standard of behaviour, responsibilities and best practice in fulfilling their obligations to the Phone Credit for Refugees organisation. To read the policy, click here.


This process sets out the ways that we will investigate and respond to complaints about our volunteers and our services. In cases where there is an allegation of a safeguarding abuse, the complaint will be referred and dealt with in accordance with our Safeguarding policy. To read the policy, click here.


The purpose of this policy is to protect the integrity of Phone Credit for Refugees’ decision-making process, to enable our stakeholders and donors to have confidence in our integrity, and to protect the integrity and reputation of volunteers and the charity itself. To read the policy, click here.


In order to operate efficiently, Phone Credit for Refugees has to collect and use personal data about people with whom it works. It is crucial that our practices reflect the best interest of our service users and do not negatively impact on their dignity and respect. This policy sets out our commitment to data protection and explains how we collect and store information. To read the policy, click here.


This policy is intended to ensure safe and healthy working conditions for all volunteers undertaking work for Phone Credit for Refugees, and helps to ensure that all volunteers have the required training and support to perform their roles. To read the policy, click here.


We are committed to recruiting the best volunteers, and we will use this policy to help ensure consistency and quality in our appointments. Effective recruitment and selection means ensuring that a prospective volunteer is the right person to become involved and that their skills, experience, and passions are well-matched with the charity. To read this policy, click here.


This policy seeks to ensure that Phone Credit for Refugees undertakes its responsibilities with regard to protection of children and vulnerable adults and will respond to concerns appropriately. The policy establishes a framework to support paid and unpaid staff in their practices and clarifies the organisation’s expectations. To read the policy, click here.


This is a handbook for our volunteers. This handbook tells our volunteers what they need to know to help them get the most out of their volunteering. If you are a current volunteer, or are interested in volunteering with us in the future, this handbook will prove of great value. To read the handbook, click here.


We are committed to maintaining high standards of openness, honesty, and accountability. In line with this commitment, Phone Credit for Refugees encourages those with serious concerns about any aspect of the charity’s work to come forward and voice those concerns. This policy makes it clear that such concerns can be raised without fear of reprisal and reflects the requirements of the Public Interest Disclosure Act 1998.  To read the policy, click here.